Retningslinjer for angrerett

30-Day Return Policy

We offer a 30-day return period, meaning you may request a return within 30 days after receiving your order.

To request a return, contact us at ateliornor@gmail.com before sending any item back. If your return is accepted, we will provide you with return instructions and the appropriate return address. Please do not send products back without contacting us first.

To be eligible for a return, the item should be in the same condition as received and include any original tags and packaging where applicable. You will also need your receipt or proof of purchase. Your statutory rights, including your right to inspect goods where applicable, are not affected by this policy.

Return shipping

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the direct cost of returning the item. Please contact us before arranging a return.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, misprinted, or you receive the wrong item, contact us as soon as possible at ateliornor@gmail.com. Please include your order number and clear photos of the issue so we can evaluate it and arrange an appropriate solution.

Exchanges

We do not offer direct exchanges. If you would like a different size or product, please contact us regarding a return and place a separate order for the new item once appropriate.

Right of withdrawal

Where applicable, consumers have statutory withdrawal rights. For consumers in Norway and the European Economic Area, this generally includes the right to notify us that you are withdrawing from an eligible distance purchase within 14 days of receiving the goods. After notifying us, the goods must generally be returned within 14 days.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Refunds

We will notify you after your return has been received and assessed. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

For questions about returns or refunds, contact us at ateliornor@gmail.com.